Version: 2.1 · Effective date: 3 November 2026
Operated by: Taylor Shayne Finlay, trading as Middleman (ABN 15 179 102 594)
Contact: help@middlemanapp.com.au · PO Box 280, Varsity Parade QLD 4227
These Terms are the agreement between you and Middleman. Please read them. The parts in bold are the ones most likely to matter to you. If you joined before the effective date, see clause 15.3 for when this version applies to you.
1.1 Middleman is an online platform that introduces people who need trade work done ("Customers") to independent, verified tradespeople ("Tradies"). It also gives Tradies a public profile, a place to show their work, a board for finding work with other Tradies, and free business tools.
1.2 Middleman is an introduction service only. We are not a builder, contractor, tradesperson, employer, labour-hire provider, agent, broker, or credit provider. We do not perform, supervise, manage, inspect, or guarantee any work, and we do not supply workers to anyone.
1.3 Any agreement to do work is made directly between the Customer and the Tradie (or, on the tradie board, between the Tradies involved). Middleman is not a party to it, has no rights or obligations under it, and is not responsible for how it is performed.
1.4 No money for the work passes through Middleman. Customers pay Tradies directly, by whatever method they agree. We never hold, escrow, or transmit money for the work. Our fees (section 6) are charged to Tradies only, for using the platform. Customers never pay Middleman anything.
1.5 We do not promise that a Customer will receive quotes, that a Tradie will win work, or that any amount or quality of work will come from using Middleman.
In these Terms:
"we", "us", "our" and "Middleman" mean Taylor Shayne Finlay trading as Middleman, and anyone the business is transferred to under clause 16.3;
"you" means the person using Middleman;
"Member" means anyone with a Middleman account — a Customer or a Tradie;
"Tradie" means a Member with a tradie account, whether or not they hold a paid membership;
"Connection" means a Customer accepting a Tradie's quote through Middleman;
"ACL" means the Australian Consumer Law; and
"Your Content" has the meaning in clause 8.1.
3.1 You must be at least 18 and able to enter a binding contract.
3.2 You must give accurate information and keep it up to date. You are responsible for what happens under your account and for keeping your login secure. Tell us straight away at help@middlemanapp.com.au if you think someone else has used it.
3.3 One account per person. Accounts may not be shared, sold, or transferred.
3.4 Middleman currently serves South East Queensland, the Sunshine Coast, the Scenic Rim, Toowoomba and Northern New South Wales (Tweed to Byron and Ballina). We may change our service area. Tradies must hold the licence the work needs in the state where it is done, including New South Wales.
3.5 Tradie accounts are for individual tradespeople and small operators who personally do, or directly and personally oversee, the work they quote on. Middleman is not for larger businesses that quote mainly through sales representatives, call centres, or staff who have not assessed the job themselves. The badge, the reviews and the pricing on Middleman are built on the person quoting knowing the work.
3.6 We may investigate a Tradie account where we reasonably believe it is being used by or for a business that does not meet clause 3.5 — for example, quotes handled by sales staff rather than the person doing the work, one account shared across several crews or franchise locations, or a Customer reporting that the person who quoted is not who turned up. We cannot check company structure at signup and do not claim every Tradie has been checked against this standard.
3.7 Before removing an account under clause 3.6, we will tell you what we have found and give you at least 7 days to respond, and we will take your response into account. If we then remove the account, we will tell you why, no further membership fees will be charged, fees already paid for the current billing period are not refunded (subject to clause 14.1), and connection fees already incurred remain payable.
4.1 Posting a job. Customers describe the work, answer questions about it and may add photos and documents. A Customer can start a job before creating an account; the job is not shown to anyone until the account is created and the job is finished. Unfinished jobs are deleted after 30 days.
4.2 What you post must be accurate, and you must have the right to share it. Photos and documents you attach can be seen by verified Tradies (see Privacy Policy section 4). Cover up anything you don't want them to see, such as your name, address, or account numbers on a bill.
4.3 Quoting. Tradies set their own prices. Quoting is free. A Customer chooses which quote, if any, to accept. Jobs close 30 days after posting.
4.4 Direct invites. A Customer may invite one Tradie to quote. That Tradie has 12 hours to accept or decline and, if they accept, until 24 hours after the invite was sent to quote. If the Tradie declines, a deadline passes, or the Customer declines the quote, the job opens to all eligible Tradies. An invite is not a promise to accept the invited Tradie's quote.
4.5 "Take this on". Up to four Tradies can each hold a place on a job for 24 hours to ask questions before quoting.
4.6 Call-out fees and response times. A minimum call-out fee on a Tradie's profile is set by the Tradie, is shown for information only, and is not charged or enforced by us. Response-time labels (such as "usually quotes within 2 hours") are worked out from the Tradie's past activity and are not a promise about future jobs.
4.7 The Tradie's legal obligations stay with the Tradie, including any requirement for a written contract, deposit limits, and other rules under the Queensland Building and Construction Commission Act 1991 and other laws that apply to the work.
5.1 Before a Tradie is shown as "verified", we check documents they give us against the relevant public register or issuing body. This may include a QBCC licence on the QBCC register, an electrical or other occupational licence with the body that issues it, ABN details on ABN Lookup, GST status, photo identification, and a certificate of currency for public liability insurance. Our current checks are set out in our Verification Standard.
5.2 Tradies may only quote on and do work within the licences they hold and have verified with us. Holding and keeping every licence, registration, insurance policy and permit the work needs is the Tradie's responsibility, not ours, as is following all laws that apply, including work health and safety laws. Tradies must tell us straight away if a licence or insurance policy lapses, is suspended, or is cancelled.
5.3 Verification is a check of documents at a point in time. It is not a guarantee, endorsement, or warranty of a Tradie's skill, honesty, workmanship, safety, finances, or ongoing licence or insurance status. The badge means the documents were confirmed on the date shown, and nothing more.
5.4 Customers should do their own checks before hiring, including that the licence is current and covers the specific work, getting a written quote and contract, and checking insurance. Licences can be checked at qbcc.qld.gov.au.
5.5 We record licence and insurance expiry dates and send reminders as a courtesy. Where a document expires and isn't replaced, we may remove the badge and hide the profile until it is renewed. We may re-check credentials at any time.
5.6 We may suspend or remove verification where documents lapse or can't be confirmed, a Tradie works outside their licence, credentials have been misrepresented, or a regulator takes action against them.
5.7 Giving us false, altered or fraudulent documents means permanent removal without refund (subject to clause 14.1), and we may report it to the relevant authority.
6.1 Membership. A Tradie needs a paid membership to quote on Customer jobs. It costs $150 per month, charged monthly in advance.
6.2 Connection fee. When a Customer accepts your quote, a $25 connection fee applies. It is added to your next monthly bill. Quoting is free; the fee applies only when a Customer accepts.
6.3 Repeat customers. No connection fee applies when a Customer accepts a quote from a Tradie they have hired through Middleman before.
6.4 No commission. We never charge a commission on the value of any job.
6.5 What the fees are for. Fees pay for using the platform and the introduction. They do not depend on the job going ahead, on you and the Customer reaching agreement, or on you being paid. Except under clauses 6.7 and 6.8, and subject to clause 14.1, connection fees are not refunded.
6.6 Cancelling. You can cancel your membership at any time from the app. You keep access until the end of the period you have paid for. We do not refund part-periods (subject to clause 14.1). Connection fees already incurred remain payable.
6.7 Connection fee appeals. If a Customer can't be contacted after accepting your quote, you may appeal the fee within 14 days by sending us evidence of your attempts to contact them. We will consider each appeal fairly, tell you the outcome and our reasons, and may credit the fee against a future bill. Credits are not paid out as cash. If you disagree, you can raise it under section 13.
6.8 Founding members. Founding membership is limited to the first 50 Tradies and offered at our discretion.
Free until your first accepted quote. A founding member pays no membership fee until a Customer first accepts one of their quotes, whatever the job is worth. You give us a valid card when you join, but nothing is charged until then. From that first acceptance, the connection fee for that quote applies and your membership is charged monthly at your founding rate. The free period ends at that point and does not start again, including if you cancel, a payment fails, or you rejoin.
Locked rate. You keep the membership rate stated when you joined for as long as your membership stays continuously active. The lock covers the membership fee only; optional extras released later are priced separately. If you cancel, the locked rate does not apply if you rejoin.
First-win promise. If the job from your first accepted quote wasn't worth the $25 connection fee to you, tell us within 30 days of the Customer accepting and we'll refund or credit that fee. This applies once, to that first connection fee only. It doesn't cover membership fees.
6.9 Refer a mate. When a Tradie you refer makes their first membership payment, you and they each receive a $50 credit on your Middleman account, which comes off your next bills. There is no limit on how many mates you can refer. Credits have no cash value, can't be transferred, and are not paid if you refer yourself or a second account of your own, or if the referral is otherwise not genuine. We may end or change the referral offer with 14 days' notice; credits already earned are kept.
6.10 Other offers. We may offer discounted or complimentary memberships at our discretion. These don't change what other Members pay.
6.11 Price changes. We may change membership or connection fees for Members who are not founding members by giving at least 30 days' notice. If you don't accept the change, you can cancel before it takes effect and you won't be charged the new price.
6.12 Failed payments. If a payment fails we will try again. While it remains unpaid we may pause your ability to quote. We won't delete your profile or posted work just because a payment failed.
6.13 GST. Middleman is not currently registered for GST, so our fees do not include GST. If we register, we will tell you, and prices will be shown including GST.
6.14 Payments are processed by Stripe. We do not store your full card details.
7.1 Tradies with a finished profile can use our business tools free, whether or not they hold a paid membership. At the moment these are quotes and invoices, a customer list with review requests and reminders, a licence and insurance wallet, and a tax-time pack. We may add, change or withdraw tools, and will give reasonable notice before removing one you use so you can download your records.
7.2 The tools help you keep records. They are not tax, legal, or financial advice. We don't tell you what is deductible or work anything out for the ATO. You are responsible for your invoices meeting the law (including tax invoice requirements if you are registered for GST), for the accuracy of your records, and for keeping records for as long as the law requires. Talk to your accountant.
7.3 Your customer list. You may only add people you have a genuine business relationship with. You are responsible for having their permission to store their details with us and to contact them, and for handling their information lawfully. Middleman never messages your customers: review requests and reminder texts are sent by you, from your own phone or email.
7.4 Reviews from your own customers are labelled as coming from outside Middleman. You must not offer anything in return for a review, write or change a review yourself, or pass off a review as something it isn't.
7.5 Wallet share link. Anyone you give your wallet link to, and anyone they pass it on to, can see what is in your wallet. Share it with care. Items you add are your own records; only items labelled "Verified by Middleman" have been checked by us.
7.6 Invoices and quotes made with the tools carry a small Middleman QR code.
8.1 You keep ownership of the photos, text, documents and other content you upload ("Your Content").
8.2 You give Middleman a non-exclusive, royalty-free licence to host, display, copy and adapt Your Content to run the platform, and to show your public posts and captions in Middleman's marketing and social media. The licence lasts while you have an account and for a reasonable time afterwards to remove it from places we have used it. It does not cover private content such as messages, documents, or anything in your business tools.
8.3 You promise you have the right to post Your Content, including permission to photograph and publish work at a client's property, and that it doesn't infringe anyone's rights or include another person's personal information without their permission.
8.4 Tradie profiles, posts and stories can be seen by anyone on the internet, including people without an account, and may appear in search engines and on our "hire a tradie" pages. This is a core part of the service.
8.5 You must not post content that is false or misleading, offensive, discriminatory, infringing or unlawful, or that presents someone else's work as your own.
8.6 Featuring you in marketing. Clause 8.2 does not let us use your name, business name, logo, likeness or words in a case study, testimonial, advertisement or campaign. We will ask for your written permission first, and you can say no or withdraw permission for future use at any time. Members shown through an award, leaderboard or spotlight are identified by their public profile only, which is how those features work.
8.7 We may remove content that breaches these Terms or the law.
9.1 Customers may review a Tradie they hired through Middleman. Reviews must be honest, based on genuine first-hand experience, and about the work.
9.2 Reviews must not be given in return for payment or any benefit, must not be written by the Tradie or anyone connected to them, and must not contain abuse, threats, discriminatory language, or other people's personal information.
9.3 We may remove a review we reasonably consider breaches clause 9.1 or 9.2, or that is fraudulent, malicious, or not about the work. We do not remove a review just because a Tradie disagrees with it. Negative but honest reviews stay.
9.4 Tradies may publicly reply to each review once.
9.5 We don't check that reviews are accurate and are not responsible for what they say.
10.1 Messaging. Members can message each other directly. You can block or report anyone. A block works both ways and the other person isn't told; the conversation is kept but no new messages can be sent. Don't use messages to send advertising or unsolicited offers.
10.2 Tradie board. Verified Tradies can post that they need a hand or have spare days. The board is free. Any arrangement made through it is between the Tradies involved, who are each responsible for their own licences, insurance, safety, rates and payment, and for any rules about subcontracting or engaging workers. Middleman does not supply workers.
10.3 Payment plans. A Tradie may show that they offer payment plans through their own finance provider, and a Customer may say they are interested. Middleman is not part of any finance arrangement, takes no fee for it, and does not recommend any lender. Tradies are responsible for making sure any finance offer they make complies with the law.
10.4 You must not: use Middleman for anything unlawful; harass, abuse, threaten or discriminate against anyone; misrepresent your licences, insurance, identity or experience; scrape, copy or bulk-collect content or Member data; interfere with the platform's security or operation; or use Middleman to promote a competing platform.
10.5 Avoiding fees. Once introduced, you are free to talk and contract off Middleman; that's normal. But deliberately arranging things to avoid a connection fee for work found through Middleman is a breach of these Terms. If we reasonably believe this has happened, we will tell you and give you a chance to respond. We may then issue a warning, charge the connection fee that would have applied, or suspend or remove the account under section 12.
10.6 Reporting. If you think a Tradie isn't the person doing the work — a sales rep quoted, a different crew turned up, or it looks like a larger company — or you see any other breach, tell us at help@middlemanapp.com.au. We take reports seriously. We may not be able to tell you the outcome where it concerns another Member's account.
11.1 Disputes about work, payment, quality, timing or conduct are between the Customer and the Tradie. Middleman is not a mediator or adjudicator and doesn't have to resolve them.
11.2 We may act on reports of misconduct by warning, suspending or removing a Member. When we act on a Member's account, we will usually tell them why, unless doing so would put someone at risk or compromise an investigation.
11.3 Queensland has bodies for trade and building disputes, including the QBCC and the Queensland Civil and Administrative Tribunal. Nothing in these Terms limits your right to use them.
12.1 We may suspend or close an account where we reasonably believe there has been a serious or repeated breach of these Terms, a risk to other Members or the public, fraud, or a lapse of required licences or insurance. For serious matters we may act straight away; otherwise we will give you notice and a chance to fix the problem first.
12.2 You can close your account at any time in Settings. Clause 6.6 applies to fees.
12.3 When an account is closed, the public profile and posts are removed. We keep some records as the law requires or for legitimate business reasons, as explained in the Privacy Policy.
12.4 Lapsed memberships. If a Tradie's membership lapses or is cancelled, we may hide their profile and posts so Customers aren't shown Tradies who can't quote. We keep that content for 90 days; rejoining in that time restores everything, including reviews and awards. After that it may be deleted. Reviews already given may stay, as described in section 9 and the Privacy Policy.
12.5 If an account has no logins for 12 months, we may treat it as inactive and apply clause 12.4, after first trying to contact you by email.
13.1 If you're unhappy with Middleman — a bill, a decision about your account, a verification outcome, or how we've handled your information — email help@middlemanapp.com.au.
13.2 We will acknowledge your complaint within 3 business days and aim to give you a full response within 14 days. If it will take longer, we'll tell you why.
13.3 If you're not satisfied, you can take it to an external body, such as the Queensland Office of Fair Trading, the ACCC, or, for privacy matters, the Office of the Australian Information Commissioner. Nothing in these Terms limits your right to do so.
13.4 Complaints about another Member are dealt with under sections 10 and 11.
14.1 Nothing in these Terms excludes, restricts or changes any right or remedy you have under the ACL or any other law that can't lawfully be excluded, including the consumer guarantees. Every limit in these Terms, including on refunds, is subject to this clause.
14.2 Subject to clause 14.1, Middleman is not liable for: the acts, omissions, workmanship or solvency of any Member; loss or damage from work arranged through Middleman or the tradie board; the accuracy of information Members supply, including licences, insurance, reviews, quotes and payment plan offers; or indirect or consequential loss, such as lost profits or opportunities.
14.3 Where our liability can't be excluded but can be limited, it is limited, at our choice, to supplying the service again or paying the cost of doing so, up to the greater of the fees you paid us in the 3 months before the claim arose and $100.
14.4 Subject to clause 14.1, we provide Middleman as it is. We work to keep it running and accurate but can't promise it will always be available or error-free.
14.5 You are responsible for, and will cover our reasonable costs of, any claim by someone else against Middleman arising from your breach of these Terms, Your Content, or work you do or arrange through Middleman, except to the extent we caused or contributed to it.
14.6 We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of our service providers, internet failures, or natural disasters.
15.1 We may update these Terms, for example when we add features or the law changes. We will tell you about material changes by email or in the app at least 14 days before they take effect.
15.2 If a change is materially against your interests and you don't accept it, you can close your account or cancel your membership before it takes effect. If you do, we will refund any fees you have prepaid for the period after the change.
15.3 If you joined before the effective date of this version, it applies to you from 14 days after we notify you of it. Until then, the version you agreed to applies.
16.1 Notices. We may send notices to the email address on your account, and they are received when sent. Send notices to us at help@middlemanapp.com.au.
16.2 Our platform. The Middleman name, logo, software and design belong to us. You may use the platform only as these Terms allow. If you send us feedback or ideas, we may use them without owing you anything.
16.3 Transferring the business. We may transfer our rights and obligations under these Terms to a company we control or to anyone who takes over the Middleman business, provided your rights under these Terms are not reduced. We will tell you if this happens. You may not transfer your account or your rights.
16.4 Other services. Middleman links to and relies on services run by others, such as Stripe, Meta, Google, and Tradies' finance providers. Their own terms apply to them, and we are not responsible for them.
16.5 Governing law. These Terms are governed by the laws of Queensland, and you and we submit to the non-exclusive jurisdiction of its courts.
16.6 If any part of these Terms is unenforceable, that part is limited or removed only as far as necessary, and the rest continues.
16.7 If we don't enforce a right straight away, we haven't given it up.
16.8 Nothing in these Terms makes you our employee, partner or agent.
16.9 These Terms, the Privacy Policy and our Verification Standard are the whole agreement between you and Middleman about the platform.
Version: 2.5 · Effective date: 8 November 2026
Entity: Taylor Shayne Finlay trading as Middleman (ABN 15 179 102 594)
Privacy contact: help@middlemanapp.com.au · PO Box 280, Varsity Parade QLD 4227
This policy explains how we collect, use, share and protect personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because introducing Customers to Tradies involves passing on contact details as part of a service we charge for, we treat the Privacy Act as applying to us in full and do not rely on the small business exemption.
Everyone with an account: name, email address, phone number (if given), suburb, password (stored encrypted, never readable), profile photo, how you heard about us, and records of your activity — messages, posts, stories, likes, saves, follows, jobs, quotes, invites, reviews and reports.
Tradies, as well: business name, ABN, GST status, trades and service areas, licence numbers (including QBCC), insurance certificates, identification documents, payment and billing records, and who referred you or who you referred.
Customers, as well: the jobs you post — your description, answers to our questions, photos and documents you attach — and the suburb of the job.
If you use the free business tools (Tradies): what you enter — your customers' names and contact details and notes about them, quotes and invoices, your bank details for invoices, licences and insurance in your wallet, and tax records such as receipts, kilometres, income and documents.
If you leave your details on our website without an account (for example on the free tools page, or the first step of signing up as a tradie, before you set a password): your name, mobile, email, and, where you give them, your trade, suburb and your consent for us to call, text or email you, including with marketing.
Automatically: IP address, device and browser details, pages visited, and the website or ad that first brought you to us. We use this for security, to understand how people find and use Middleman, and to improve it.
We never collect or store your full card details. They go straight to Stripe.
We don't ask for sensitive information (such as health information). Please don't include it in jobs, messages or documents.
To create and run your account; to verify Tradies; to match jobs with Tradies by trade and area; to run messaging, quotes, invites, the tradie board and reviews; to bill fees and apply credits; to show public profiles and posts; to run the business tools; to send you service messages, reminders and alerts; to investigate reports and enforce our Terms; to meet legal obligations; to measure and improve our advertising; and, unless you opt out, to send occasional updates and offers.
Job details. We use what you tell us about a job to show it to the right Tradies and let them quote without a site visit. We also use job information to improve Middleman — refining the questions we ask, understanding what work is wanted across South East Queensland, and building tools to help Tradies quote more accurately. For those purposes we use it only in aggregated or de-identified form, combined with other jobs and stripped of names, contact details and addresses. Photos are only used for these purposes once anything that could identify you or your property — street numbers, house fronts, number plates, meter or account numbers, people — has been removed or obscured; photos where that isn't practical are not used.
When a Tradie adds their own customers to the business tools, we store that information on the Tradie's behalf. The Tradie decides what to add and how to use it, and is responsible for having permission to do so. We never contact a Tradie's customers — review requests and reminder texts are sent by the Tradie from their own phone or email. If you are one of those customers and want your details removed, ask the Tradie, or email us and we will pass the request on.
Tax records, receipts and invoices in the tools are private to the Tradie who entered them. We don't look at them except where needed to keep the service working, fix a problem the Tradie reports, or comply with the law.
Anyone on the internet can see Tradie profiles, posts, stories and captions, trades, suburbs, verification badges, reviews and replies. Tradie profiles may appear in search engines and on our "hire a tradie" pages.
Never public: email addresses, phone numbers, street addresses, identity documents, insurance certificates, payment records, private messages, and anything in the business tools.
Jobs are visible at two levels. Anyone can see the job title, trade, suburb, budget range and when it was posted. The full description, your answers, photos and attached documents are visible only to verified Tradies, so they can quote. Documents such as power bills can show your name, address and account numbers — cover these up before attaching if you don't want Tradies to see them. Your name and contact details are otherwise only given to a Tradie once you accept their quote.
Direct invites. While an invite is open, only the invited Tradie sees the full job. If it opens to everyone, the two levels above apply.
Customers are not publicly listed. Reviews you write show your first name and suburb.
Tradie board posts are visible to verified Tradies only.
Wallet share link. A Tradie's wallet is visible to anyone who has its link (see Terms clause 7.5).
Quote attachments are visible only to the Customer and the Tradie on that quote.
Other Members, as needed for an introduction — for example, a Tradie whose quote you accept gets your contact details to arrange the work.
Our service providers:
Supabase — database and file storage, hosted in Sydney
Stripe — payments and billing
Vercel — hosting the website and app, and visitor statistics
Resend — sending emails
Meta — advertising measurement (section 9)
TikTok — advertising measurement (section 9)
Microsoft — Clarity, to see where people get stuck on our pages (section 9)
Apple, Google and Mozilla — delivering phone notifications you switch on, through your browser's notification service
Each handles data under its own obligations, and we only share what they need to do the job.
Public registers — we look up ABN and licence details on ABN Lookup and the QBCC register when verifying Tradies.
Regulators, police, courts or professional advisers, where the law requires or allows it.
Anyone who takes over the Middleman business (see Terms clause 16.3), who must handle your information under this policy.
We don't sell personal information, and we don't give Member lists to anyone for their own marketing.
Overseas. Our main database and files are stored in Sydney. Stripe, Vercel, Resend, Meta, TikTok, Microsoft and the notification services may store or process information overseas, mainly in the United States (TikTok also in Singapore and Malaysia). We use providers that commit to protecting personal information to a standard consistent with the Australian Privacy Principles.
We use encrypted connections, encrypted password storage, access controls that limit data to the account it belongs to, and private storage for identity documents, insurance certificates, job documents, quote attachments, receipts and tax documents. No system is completely secure. If a data breach is likely to cause serious harm, we will tell the people affected and the OAIC, as the Notifiable Data Breaches scheme requires.
Some things on Middleman happen automatically, by computer program. Based on your trades and service areas, it decides which jobs and tradie board posts you're told about, and which Tradies are shown on jobs and search pages. It also closes jobs after 30 days, works out response-time labels, sends expiry reminders, bills connection fees and applies credits when a quote is accepted, and pauses quoting when a membership payment fails. Decisions to verify, suspend or remove an account, or to remove a review, are always made by a person. If you think an automated step has got something wrong, email us and a person will look at it.
We send service messages — account, billing, job alerts, quotes, messages, reminders — by email, in the app and, if you switch them on, as phone notifications. You can manage these in Settings, though some account and billing emails are needed to run your account.
Marketing emails or texts are only sent where you have agreed or the law allows, always say they are from Middleman, and include a way to unsubscribe.
Essential cookies keep you logged in and keep Middleman secure.
Vercel Web Analytics gives us visitor statistics without using cookies.
Our own sign-up counts. When you visit, your browser keeps a random number (not your name or contact details) with the page and the ad or link that first brought you here, and whether you opened the sign-up page. We use this only to see which of our ads and pages work.
Meta Pixel. On our public pages (such as the home page, /customers and /tradies — not inside the app once you're logged in), we use the Meta Pixel. It sets a cookie (_fbp) and tells Meta about visits, when a tradie starts signing up or leaves their details on one of our forms (that they did, not the details they entered), and when someone finishes signing up, so we can measure and improve our Facebook and Instagram ads and show ads to people who have visited. When you finish signing up, our server also tells Meta directly (Meta's Conversions API). It sends your email address and account number in scrambled (hashed) form, plus your IP address and browser type, so Meta can count sign-ups that ad blockers hide. Meta can only match this to a Facebook or Instagram account that uses the same email. We still do not send Meta the contents of any form, your messages, or your job details. You can block or delete cookies in your browser, and control the ads Meta shows you in your Facebook or Instagram ad preferences.
TikTok Pixel. On the same public pages, we use the TikTok Pixel. It sets a cookie (_ttp) and tells TikTok about visits, when a tradie starts signing up or leaves their details on one of our forms (that they did, not the details they entered), and when someone finishes signing up, so we can measure and improve our TikTok ads and show ads to people who have visited. TikTok is not sent your name, email, phone number or anything you type. You can block or delete cookies in your browser, and control the ads TikTok shows you in your TikTok ad settings.
Microsoft Clarity. On the same public pages and sign-up screens, we use Microsoft Clarity to see where people get stuck. It records clicks, taps and scrolling as anonymous replays and heatmaps. Everything you type, and the text on screen, is hidden before it leaves your browser, so Clarity never receives your name, contact details, messages or job details. It sets cookies (_clck, _clsk). Microsoft processes this in the United States. You can block or delete cookies in your browser.
The essential cookies are needed for Middleman to work properly.
A conversation stays readable to both people after a block. If you close your account, the other person keeps their copy of conversations with you, shown without your profile.
We keep your information while your account is open. After closure we remove your public profile, posts and business-tool records, and keep what we need for legal, tax and dispute purposes — generally up to 7 years for financial records. Reviews may stay visible in anonymised form so the record stays accurate for others. Unfinished job drafts are deleted after 30 days.
You can access the personal information we hold about you, ask us to correct it, ask us to delete your account and data (subject to the retention above), opt out of marketing at any time, and complain about how we've handled your information. You can also ask for a copy of your data in a common machine-readable format, including your profile, posts, images and reviews. Many of your records, such as invoices and the tax-time file, can already be downloaded from the app.
Email help@middlemanapp.com.au. We'll respond within 30 days. Access is free; we may charge a reasonable fee for unusually large or repeated requests, and will tell you first.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Middleman is not for anyone under 18, and we don't knowingly collect information from children.
We may update this policy. We will tell you about material changes by email or in the app. The effective date at the top shows the current version.
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